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Sr. Field Service Technician - Remote

Posted 22 weeks ago
All others
Full Time
Knoxville, TN, USA
$35.50 - $42.75/hour

Overview

This is a fully remote position. Candidate must be based in the Knoxville, TN area. The Sr. Field Service Technician will perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines.

In Short

  • Perform daily tasks in accordance with all safety regulations.
  • Document daily service activities and expenses accurately.
  • Identify and solve complex problems related to customer and machines.
  • Read and interpret blueprints and schematics.
  • Provide technical support and training to technicians.
  • Diagnose and troubleshoot equipment breakdowns.
  • Coordinate pre-installation meetings with customers.
  • Maintain effective customer relationships.
  • Intermediate PLC knowledge for troubleshooting.
  • Design and conduct training programs.

Requirements

  • High School Degree or Technical College Degree.
  • 4-5 years of transferable experience.
  • Background in Electrical, Mechanical, Blueprints, Schematics, and PLC.
  • Microsoft Office skills (Word, Excel, Outlook).
  • Desirable: Professional course in electrical, mechanical, or automation.

Benefits

  • Comprehensive benefits package including health, dental, and vision.
  • 401k and paid time off.
  • Life insurance and wellness perks.
  • Benefits begin the month following the hire date.
Signode logo

Signode

Signode is a leading manufacturer in the industrial packaging sector, generating over $2 billion in revenue with a global presence that includes 80+ manufacturing facilities across six continents and a workforce of over 9,000 employees. The company specializes in a wide range of transit packaging consumables, tools, software, and equipment designed to optimize end-of-line packaging operations and protect products during transit. With a strong emphasis on customer-focused innovations, Signode offers a comprehensive portfolio of products under hundreds of trusted brands, including strap, stretch, and protective packaging, as well as packaging tools and equipment. Headquartered in Tampa, Florida, Signode operates as the Transit Packaging Division of Crown Holdings, Inc., and is committed to delivering complete transit packaging solutions to its customers.

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