eCommerce Operations Manager - Remote

Overview

We are seeking a highly driven Operations Manager to oversee customer service, logistics, and revenue growth at Sidekick, a brand dedicated to helping people recover from injuries.

In Short

• Oversee daily operations to meet shipping and customer service timelines.
• Monitor customer service performance, establishing KPIs for rapid ticket resolution.
• Manage the creation of SOPs and knowledge bases to streamline operations.
• Identify revenue opportunities and collaborate with cross-functional teams.
• Guide customer service representatives to handle inquiries efficiently.
• Implement automation solutions to reduce manual workloads by 50%.
• Drive operational excellence and improve efficiency.
• Empower customer service teams to deliver exceptional experiences.
• Focus on new market expansion for growth.
• Thrive in a fast-paced environment.

Requirements

• Proven experience in operations management.
• Strong leadership and team management skills.
• Ability to identify and implement growth strategies.
• Experience in customer service and logistics.
• Familiarity with automation tools and process improvement.
• Excellent communication and interpersonal skills.
• Analytical mindset with a focus on KPIs.
• Ability to work under pressure and meet deadlines.
• Detail-oriented with strong organizational skills.
• Passion for helping others and improving processes.

Benefits

• Opportunity to work with a mission-driven company.
• Collaborative and fast-paced work environment.
• Potential for career growth and development.
• Competitive salary and benefits package.
• Work with a team of dedicated professionals.