Customer Service & Operations Associate - Remote

Overview

As a Customer Service & Operations Associate at Sidekick, you will play a crucial role in managing customer service inquiries and optimizing operations workflows to help people recover faster from injuries.

In Short

• Manage customer service inquiries and operations tasks.
• Focus on exceptional ticket resolution.
• Identify inefficiencies and implement solutions.
• Oversee ERP tasks including inventory management.
• Handle credit notes and branch transfers.
• Ensure smooth day-to-day operations.
• Work in a proactive and detail-oriented manner.
• Support the mission of helping users recover from injuries.
• Collaborate with a team trusted by athletes.
• Contribute to the growth of a brand featured in major health publications.

Requirements

• Proven experience in customer service and operations.
• Strong problem-solving skills.
• Detail-oriented with a proactive mindset.
• Experience with ERP systems preferred.
• Ability to manage multiple tasks efficiently.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Familiarity with inventory management processes.
• Commitment to customer satisfaction.
• Passion for health and wellness is a plus.

Benefits

• Opportunity to work with a trusted brand.
• Impactful role in helping people recover from injuries.
• Collaborative and supportive work environment.
• Career growth opportunities.
• Access to health and wellness resources.
• Flexible work hours.
• Competitive salary.
• Employee discounts on products.
• Work with a passionate team.
• Contribute to a meaningful mission.