Customer Success Manager - Remote

Overview

As a Customer Success Manager, your goal is to ensure maximum customer satisfaction by establishing excellent relationships at all levels, ensuring long-term growth for both the customer and the company.

In Short

• Manage customer accounts passionately, overseeing campaign setups and monitoring their performance.
• Coordinate cross-channel campaigns effectively.
• Identify and fulfill customer needs with competent and quick solutions.
• Engage in upselling opportunities with charm and precision.
• Build a strong rapport with customers, understanding their preferences and needs.

Requirements

• Degree in Business, Marketing, or related field, or relevant marketing qualification.
• Experience in Account Management, particularly in a digital context.
• Familiarity with CRM tools (e.g., HubSpot), analytics tools (e.g., Looker), and project management tools (e.g., Monday).
• Understanding of cross-channel campaigns and key performance indicators (KPIs).
• Strong communication skills in German (native level) and English.

Benefits

• Diversity and inclusion in a welcoming workplace culture.
• Agile and dynamic work environment with opportunities for creativity.
• Support for personal development through workshops and feedback.
• Modern office facilities with ergonomic equipment and healthy snacks.
• Flexible working hours and mobile working arrangements.
• Team events and celebrations to foster camaraderie.
• Family-friendly policies and childcare support.
• Exclusive discounts from various providers.
• Commitment to sustainability and climate neutrality.