Technical Support Engineer - SaaS - Remote

Overview

ShipperHQ is seeking a talented customer service-focused Technical Support Engineer who is ready to get their hands dirty, providing live support to clients and users while working in a fast-paced, collaborative environment.

In Short

• Providing live phone, email, and chat support for clients, users, and partners
• Responding to customer inquiries in a timely and professional manner
• Keeping client information organized in CRM
• Diagnosing and resolving technical support issues
• Troubleshooting and escalating deeper technical issues
• Improving processes and documentation
• 2+ years experience in a Support Engineer or Customer Support role
• Ability to work to high standards of quality
• Understanding of software development principles preferred
• Comfortable in a Command Line Environment

Requirements

• 2+ years experience as a Support Engineer or in a Customer Support role
• Proven teamwork abilities
• High standards of quality in work
• Ability to understand shipping software
• Understanding of software development principles preferred
• Comfortable in a Command Line Environment
• Ability to work in a dynamic environment

Benefits

• Collaborative and motivated team environment
• 22 Days Annual Leave