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Temporary Full-Time Customer Care Associate - Remote

Posted 5 weeks ago
Customer Service
Full Time
Worldwide
$45,000 - $54,000/year

Overview

Sharebite is searching for a Temporary Full-Time Customer Care Associate for our Group Order product, ensuring the highest level of support for our clientele.

In Short

  • Work directly with restaurant partners to resolve order-related issues.
  • Respond to customer emails & phone calls in a fast-paced manner.
  • Ensure adherence to Group Order operations and procedures.
  • Handle order escalations and customer complaints.
  • Collaborate with management to improve support methods.
  • Be a resource for clients and restaurant partners.

Requirements

  • Excellent phone skills and confidence in communication.
  • Empathy to assist customers competently.
  • Collaborative mindset for team goals.
  • Assertiveness in upholding service standards.
  • Meticulous written and verbal communication skills.
  • Coachable and open to feedback.
  • Dynamic problem-solving abilities.

Benefits

  • Competitive pay in line with industry standards.
  • Eligibility for wellness benefits.
  • Daily meal stipend.
Sharebite logo

Sharebite

Sharebite is a leading food ordering platform designed specifically for companies to provide meals for their employees. The platform not only allows employees to order from their favorite restaurants but also contributes to combating food insecurity in local communities by donating a meal for every order placed, having donated over 10 million meals to date. Sharebite emphasizes the importance of being well-fed for employee wellbeing, team performance, and company culture. The company has been recognized for its commitment to social good and has received accolades such as Inc. Magazine's Best in Business and Crain's Best Places to Work in NYC. Sharebite is dedicated to building a diverse and inclusive workforce and is an Equal Opportunity Employer.

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