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Principal Observability Architect - Remote

Posted Yesterday
Software Development
Full Time
USA

Overview

We are seeking a Principal Observability Architect to lead the strategic architecture, evolution, and operationalization of a modern, multi-tenant Observability Platform-as-a-Service (OPaaS) tailored for a hybrid on-prem and cloud-native SaaS product.

In Short

  • Lead architecture and roadmap for a multi-region, multi-cloud, multi-tenant observability platform.
  • Design and implement real-time telemetry ingestion pipelines.
  • Ensure observability systems are cloud-native and container-aware.
  • Standardize OpenTelemetry instrumentation across all services.
  • Leverage AI/ML for real-time anomaly detection.
  • Integrate observability into ITSM and incident response systems.
  • Drive internal R&D around OpenTelemetry and AI in observability.
  • Lead cross-functional collaboration with SRE, Platform, Security, and Engineering teams.
  • Provide self-service tools and training to enable developer teams.
  • Architect hot and cold telemetry storage pipelines.

Requirements

  • 10+ years in DevOps, SRE, or Observability roles.
  • Proven experience designing near real-time observability systems.
  • Deep expertise in OpenTelemetry.
  • Experience integrating observability in Kubernetes and serverless ecosystems.
  • Hands-on with telemetry data pipelines using Cribl and Prometheus.
  • Familiarity with AI/ML for observability.
  • Working knowledge of data privacy and compliance practices.

Benefits

  • Flexible work environment.
  • Opportunity to work with cutting-edge technologies.
  • Collaborative team culture.
  • Professional development opportunities.
  • Comprehensive benefits package.
ServiceNow logo

ServiceNow

ServiceNow, founded in 2004 in San Diego, California by visionary engineer Fred Luddy, has grown into a global market leader in innovative AI-enhanced technology. With a customer base exceeding 8,100, including 85% of the Fortune 500®, ServiceNow offers a powerful cloud-based platform that connects people, systems, and processes. The company is dedicated to empowering organizations to work smarter, faster, and better, and is on a mission to make the world work better for everyone.

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