Senior Cloud Site Reliability Engineer - Remote

Overview

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

This is a senior-level, individual contributor position. You will balance hands-on responsibilities—building and maintaining critical SRE tooling and processes - with technical leadership - guiding architecture decisions, mentoring others in SRE practices, and steering strategic initiatives to enhance system resiliency and availability. You’ll collaborate across engineering, product, and operations teams to ensure our systems meet strict uptime and performance goals, all while aligning with overarching business objectives.

In Short

• Develop and refine monitoring and observability tools.
• Implement best practices for instrumentation.
• Collaborate with development teams for higher availability.
• Lead the definition and management of SLIs and SLOs.
• Own the incident response process.
• Proactively identify reliability risks.
• Map system availability metrics to business value.
• Serve as an in-house SRE expert.
• Mentor junior and mid-level engineers.
• Conduct training sessions on SRE best practices.

Requirements

• 5+ years of experience in Site Reliability Engineering or DevOps.
• Experience with major cloud providers.
• Proficiency in Docker and Kubernetes.
• Hands-on experience with observability tools.
• Familiarity with Infrastructure-as-Code and scripting.
• Comfort with modern CI/CD pipelines.
• Excellent communication skills.
• Strong analytical skills.
• Bachelor’s degree in Computer Science or related field.

Benefits

• Opportunity to work on innovative robotic delivery solutions.
• Collaborative and diverse team environment.
• Mentorship and professional development opportunities.
• Flexible working arrangements.
• Engagement in cutting-edge technology and practices.