Manager of Client Support Relations - Remote

Overview

Septeo is a rapidly growing software publisher in Europe, aiming to become a leader in the tech industry. The company values teamwork, simplicity, and trust, and is looking for a Manager of Client Support Relations to enhance customer service quality.

In Short

• Manage and optimize client support operations.
• Supervise a team of support leaders.
• Analyze team performance metrics (KPI, SLA).
• Handle internal escalations and non-conformities.
• Ensure client satisfaction and manage complex cases.
• Collaborate with other departments to resolve client issues.
• Encourage team development through training and feedback.
• Foster a collaborative and supportive work environment.

Requirements

• Minimum 3 years of team management experience.
• Proficient in customer support tools (CRM, ticketing).
• Understanding of client satisfaction metrics.
• Strong coaching and team-building skills.
• Ability to adapt to complex situations quickly.
• Positive ambassador for the company.

Benefits

• Personalized training and internal mobility opportunities.
• Engagement in themed events and team-building activities.
• Commitment to equality, diversity, and inclusion.