Sales Support Engineer - Remote

Overview

The Sales Support Engineer will be responsible for supporting cloud-hosted systems on AWS, focusing on containerized environments using Docker and Docker Swarm, ensuring uptime and resilience of the platform.

In Short

• Provide support for cloud-hosted production and staging environments.
• Monitor and troubleshoot distributed containerized services.
• Respond to incidents and minimize downtime.
• Collaborate with DevOps and software engineering teams.
• Maintain documentation of system configurations.
• Assist in system upgrades and performance tuning.
• Support security compliance and auditing activities.
• Participate in on-call support rotation.
• Experience in technical support or infrastructure engineering.
• Strong communication skills.

Requirements

• 2+ years of experience in a technical support or DevOps role.
• Hands-on experience with Docker and Docker Swarm.
• Proficiency with core AWS services.
• Understanding of Linux server environments.
• Experience in supporting real-time systems.
• Familiarity with monitoring tools.
• Good understanding of networking concepts.
• Comfortable with Git and CI/CD workflows.
• Excellent troubleshooting skills.
• Strong written and verbal communication skills.

Benefits

• Industry-leading training and career development opportunities.
• Inclusive workplace culture.
• Health and well-being programs.
• Competitive compensation and benefits.
• Supportive employee networks.