Remote Otter LogoRemoteOtter

Customer Success Manager (Social) - Remote

Posted 4 weeks ago
Customer Service
Full Time
USA
75000 - 85000/year

Overview

Join us in an impactful, high-visibility role where you’ll define the customer success experience and build a first-of-its-kind social community growth platform.

In Short

  • Position: Customer Success Manager, full-time
  • Location: US-based, PST. Remote + special consideration for San Francisco or Sacramento natives
  • Compensation: $75,000-85,000 per year with stock options
  • Benefits: Amazing full medical and dental coverage
  • Build a first-of-its-kind social community growth platform
  • Work in a fast-paced startup environment
  • 2+ years of customer-facing experience required
  • Exceptional organizational and communication skills needed
  • Bonus if familiar with HubSpot CS Suite
  • Influence product direction by gathering customer feedback

Requirements

  • Experience in social media marketing or as a social media manager
  • 2+ years of customer-facing experience
  • Ability to build processes from the ground up
  • Exceptional organizational, communication, and writing skills
  • Familiarity with HubSpot CS Suite is a bonus

Benefits

  • Full medical and dental coverage
  • Stock options
  • Opportunity to build and scale your own department
  • Inclusive and supportive team environment
  • Impactful, high-visibility role
Scrollmark logo

Scrollmark

Scrollmark is an innovative social commerce platform designed to enhance fan engagement and drive revenue through direct messaging. Catering primarily to Shopify brands, Scrollmark leverages the often-overlooked potential of social direct messages to elevate their clients' social commerce strategies. As an early-stage startup, Scrollmark has successfully raised $3M in seed funding and is focused on rapidly expanding its customer base over the next year. The company prides itself on a culture of respect, passion, and inclusivity, led by co-founders with diverse experiences in both large enterprises and startups. With a commitment to cutting-edge technology and a collaborative work environment, Scrollmark offers a unique opportunity for individuals looking to make a significant impact in the social marketing landscape.

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