Partner Operations Specialist - Remote

Overview

As a Partner Operations Specialist at Scaled Agile, Inc., you'll be instrumental in optimizing our partner program's effectiveness and efficiency. You'll dive into streamlining and creating partner processes and support documentation, ensuring seamless partner interactions, like onboarding, and managing crucial partner data to track performance metrics and generate insightful reports.

In Short

• Collaborate with the Customer Success team to manage the partner journey from onboarding to offboarding.
• Administer partner agreements, including contract management and compliance.
• Maintain accurate records of partner information and key performance metrics.
• Work closely with the Partner Program Director to develop operational processes.
• Monitor partner performance against key performance indicators (KPIs).
• Act as a point of contact for partners regarding operational inquiries.
• Continuously evaluate and optimize partner processes.
• Collaborate with cross-functional teams to ensure alignment with partner program goals.
• Conduct regular audits for partner compliance.
• Provide insights and recommendations for partner program improvement.

Requirements

• Proven experience in partner operations or channel management.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in contract management and legal compliance.
• Familiarity with partner management software.
• Analytical mindset with the ability to derive insights from data.
• Proactive, self-motivated, and able to work independently or in a team.
• Knowledge of the Scaled Agile Framework (SAFe) is preferred.
• Bachelor's degree in Business, Operations, or related field.

Benefits

• Competitive benefits package including medical, dental, and vision insurance.
• 401K with a match.
• Flexible paid time off.
• Company paid sabbatical after six years of service.
• Bonus plan and equity options.