Team Lead Client Success Wealth / B2B - Remote

Overview

The Team Lead Client Success Wealth / B2B is responsible for leading and developing the Wealth / B2B Team, focusing on optimizing processes and enhancing service delivery excellence.

In Short

• Lead and develop the Wealth / B2B Team.
• Identify opportunities to streamline and optimize processes.
• Collaborate with Operations and Product Teams on process improvements.
• Encourage a culture of continuous improvement within the team.
• Communicate the company's vision and objectives effectively.
• Act as a subject matter expert in functional areas.
• Support team with escalated client communications.

Requirements

• Professional experience in a leadership position in customer service.
• Interest in stock market activities and knowledge of robo-advisors.
• Motivated to lead the team to shared successes.
• Friendly and solution-oriented working approach.
• Independent and pragmatic execution with good analytical skills.
• Excellent communication skills.

Benefits

• Be part of a fast-growing Fintech startup.
• Work with an international and diverse team.
• Work from centrally located offices or choose to work remotely within Germany.
• Access to the latest hardware and tools.
• Career development sessions and individual Education Budget.
• Free German language classes.
• International relocation support.
• Flexible vacation policy and opportunity to work from abroad.
• Attractive compensation package and pension scheme.
• Monthly contribution for the ‘Deutschland Jobticket’.
• Complimentary subscription to Scalable Capital's PRIME+ Broker.
• Discounted sports activities with Urban Sports Club.