Service Delivery Lead (Client Success) - Remote

Overview

Join a leading FinTech Investment Platform and play a pivotal role in shaping the future of our Client Success department, where your insights and leadership will directly influence client outcomes.

In Short

• Be part of a dynamic and innovative company dedicated to transforming the financial services landscape.
• Manage a group of Team Leads within the Client Success department.
• Drive continuous development of tools, processes, and client experience.
• Develop and implement service delivery strategies that align with company goals.
• Take ownership for escalations and client issue resolution.
• Analyze service and client data to identify trends and enhance service quality.
• Collaborate closely with Managing Directors of Client Success.

Requirements

• Several years of experience in a client-facing operations or service leadership role.
• Proven expertise in trading operations or client lifecycle.
• Exceptional ability to lead and motivate across multiple teams.
• High resilience and ability to manage change and ambiguity.
• Strong analytical and problem-solving skills.
• Business fluency in German and English.

Benefits

• Be part of one of the fastest-growing Fintech startups in Europe.
• Work with an international and diverse team.
• Flexible work options including remote work within Germany.
• Learn and grow with in-house knowledge sharing and career development sessions.
• International relocation support if required.
• Attractive compensation package and company pension scheme.
• Flexible vacation policy and opportunity to work from abroad.