Senior Customer Success Manager - Identity and Access Management - Remote

Overview

The Senior Customer Success Manager will oversee customer loyalty and adoption of Saviynt’s innovative products and services, ensuring customers achieve their business objectives while driving value-based outcomes.

In Short

• Serve as the primary point of contact for customers after implementation.
• Manage the subscription renewal pipeline and customer health.
• Collaborate with the Sales team for customer-focused engagement.
• Develop relationships with customer key personnel for up-sell opportunities.
• Coordinate meetings between customers and Saviynt teams.
• Monitor product utilization trends and provide feedback.
• Communicate with implementation partners to improve outcomes.
• Plan education for customers on new features.
• Act as the voice of the customer for continuous improvement.

Requirements

• Knowledge in Identity and Access Management (IAM).
• Strong knowledge of cloud and on-premise IT architectures.
• Experience in customer success management for complex software.
• Desire to see customers succeed.
• Experience in a customer success role within a SaaS organization.
• Ability to manage customer relationships effectively.
• Detail-focused with an outcome-based perspective.
• Experience in process improvement and analysis.
• Available to customer sites as needed (up to 50%).

Benefits

• Medical, Dental, Vision, Life Insurance.
• 401K.
• Unlimited PTO.
• Sick Time.
• Holiday Parties.
• Daily Catered Lunches.
• Employee Recognition Programs.
• Team Socials.