B2C Recovery Manager - Remote

Overview

The B2C Recovery Manager at SAVii is responsible for overseeing supervisors and teams to achieve departmental goals in collections and recoveries, while fostering a culture of collaboration and continuous growth.

In Short

• Manage teams to reach departmental goals in collections.
• Implement and execute procedures for monitoring daily activities.
• Analyze performance trends and manage resource needs.
• Develop and report KPIs to support strategic actions.
• Present financial information to achieve goals related to collections.
• Set strategic direction for improving productivity and efficiency.
• Work with cross-functional teams and external clients.
• Act as a point of contact for customer escalations.

Requirements

• College Degree or 5 years of experience in Collections.
• 4+ years of management experience.
• Strong stakeholder management skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• High attention to detail.
• Self-motivated with emotional intelligence.
• Ability to work independently in a remote setup.
• Stable internet connection.

Benefits

• Remote-first work culture.
• Flexibility and work-life harmony.
• Continuous growth and collaboration opportunities.
• Diversity and inclusion in the workplace.