Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for answering customer inquiries, processing orders, and providing excellent customer service through various channels.

In Short

• Answers incoming customer phone calls and chats from multiple accounts
• Responds to customer inquiries via email, voicemail, fax, and phone
• Processes new customer orders from various communication channels
• Strives for first call resolution for all client inquiries
• Provides product information and answers questions regarding existing orders
• Handles customer service issues by evaluating customer needs
• Impacts incremental sales by offering related or promotional items
• Maintains exceptional attendance and punctuality

Requirements

• Experience in both sales and service-oriented fields preferred
• Experience in a customer service environment required
• Professional written and verbal communication skills
• Experience with Click to Chat
• 3+ years on the job experience
• Ability to work a full night shift

Benefits

• Competitive salary
• Work from home flexibility
• Opportunities for career advancement