Support Architect - Remote

Overview

As a support architect you are working with customers as trusted advisor and guide them in defining the best solution for their request and provide proactively improvement suggestions for solution efficiency as well as product feature evolution.

In Short

• Work with customers as a trusted advisor.
• Guide customers in defining the best solutions.
• Provide proactive improvement suggestions.
• Ensure best practices are followed.
• Support de-escalation and incident reduction.
• Engage in change management standardization.
• Exercise discretionary decision-making.
• Work under limited supervision.
• Maintain customer success.
• Collaborate with compliance requirements.

Requirements

• Experience in solution architecture.
• Strong customer support skills.
• Knowledge of incident management.
• Familiarity with change management processes.
• Ability to work independently.
• Excellent communication skills.
• Problem-solving mindset.
• Understanding of compliance requirements.
• Ability to provide guidance in escalated situations.
• Proactive approach to customer engagement.

Benefits

• Opportunity to work with a global team.
• Engagement with a diverse customer base.
• Access to cutting-edge technology.
• Supportive work environment.
• Career growth opportunities.
• Flexible working arrangements.
• Innovative company culture.
• Collaboration with industry leaders.
• Focus on employee well-being.
• Participation in exciting projects.