Business Operations Manager, Technical Support Ops - Remote

Overview

The Business Operations Manager will be a strategic partner embedded within the Technical Support organization at Samsara, driving operational excellence and enabling data-informed decision-making at scale.

In Short

• Drive operational excellence within the Technical Support organization.
• Support senior leadership with insights and operational frameworks.
• Leverage AI tools for analysis and workflow automation.
• Build executive-level presentations and strategic narratives.
• Track core business metrics and synthesize findings.
• Translate complex data into compelling stories.
• Collaborate across teams to align on priorities.
• Lead operational improvement projects.
• Champion Samsara’s cultural principles.

Requirements

• 8+ years of experience in business operations or related field.
• Bachelor’s degree from a 4-year accredited university.
• Strong analytical skills and ability to synthesize data.
• Experience with AI tools for analysis and content generation.
• Ability to influence stakeholders without direct authority.
• High degree of independence and intellectual curiosity.

Benefits

• Flexible working model with remote work options.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation including bonuses and equity.
• Culture that encourages rapid career development.