Call Center Sales & Customer Care Specialist - Remote

Overview

As a Call Center Sales & Customer Care Specialist at British Swim School, you will play a crucial role in connecting with parents about water safety programs, using your sales skills and empathy to guide them in making life-saving decisions for their children.

In Short

• Engage in meaningful conversations with parents.
• Use warm leads to help families enroll in swim lessons.
• Provide top-tier customer service and advocacy.
• Handle inbound calls, texts, and emails professionally.
• Understand family goals and recommend appropriate classes.
• Support retention efforts through problem-solving.
• Manage administrative tasks related to enrollments.
• Document interactions thoroughly for team communication.
• Maintain accuracy while managing multiple systems.
• Work independently while collaborating with the team.

Requirements

• Call center, sales, or high-touch customer service experience preferred.
• Strong computer literacy (Google Suite, CRMs).
• Reliable high-speed internet and computer setup.
• Bilingual in English and Spanish required.
• Able to work evenings and weekends.

Benefits

• Weekly base pay with commission and bonuses.
• Flexible scheduling.
• Gym reimbursement.
• 401(k) plan.
• Medical insurance options.
• Growth opportunities within the franchise.