Customer Experience & Operations Support (Contract, Remote)

Overview

This role involves providing exceptional customer support and facilitating smooth operations for a high-growth consumer startup.

In Short

• Remote position focused on customer experience and operations support.
• Part-time contract with off-hours and weekend coverage required.
• Respond to customer inquiries with speed and empathy.
• Support order processing and issue resolution.
• Coordinate with internal teams for timely fulfillment.
• Identify and escalate operational bottlenecks.
• Maintain high service standards.
• Flexible availability is essential.
• Opportunity to grow with the startup.
• Compensation at $25 per hour.

Requirements

• Strong communication and problem-solving skills.
• Experience in customer support, e-commerce, or operations.
• Highly organized and reliable.
• Comfortable working independently.
• Flexible availability including evenings and weekends.

Benefits

• Opportunity for expanded hours and long-term engagement.