Operations & Scheduling Coordinator - Residential Services - Remote

Overview

The Operations & Scheduling Coordinator will manage the day-to-day scheduling logistics of a high-volume residential cleaning service, ensuring jobs are assigned quickly and accurately while meeting customer and cleaner needs in real time.

In Short

• Manage scheduling logistics for a residential cleaning service.
• Assign cleaning jobs within 24 hours based on availability and skill.
• Maintain a real-time, conflict-free calendar.
• Monitor for cancellations, double bookings, and reschedules.
• Respond to customer feedback to ensure service satisfaction.
• Calculate and verify weekly cleaner payments using Google Sheets.
• Coordinate with sales and customer success teams.
• Track operational KPIs and share performance updates.
• Fluent in English and Spanish is essential.
• Remote position in the MST Time Zone.

Requirements

• 2+ years in an operations, coordination, or scheduling role.
• Fluency in both English and Spanish (written and verbal).
• Strong organizational skills and responsiveness during assigned hours.
• Experience in a fast-paced, detail-driven environment.
• Proficiency with Google Sheets and scheduling platforms.
• Smart, hungry, and highly coachable.

Benefits

• Remote work opportunity.