Sales Operations Coordinator - Remote

Overview

The Sales Operations Coordinator at Safe Step Walk-In Tub Company will facilitate training and support for contact center representatives to enhance their skills and improve customer experience.

In Short

• Facilitate engaging learning sessions for new hires and associates.
• Collaborate on training design and delivery.
• Provide onboarding support and address knowledge gaps.
• Listen to customer calls and offer structured feedback.
• Work closely with management to provide customer insights.
• Implement new contact center software and lead training.
• Maintain and refine knowledge management practices.
• Utilize data to identify performance trends.
• Support continuous improvement in training methods.
• Contribute to a holistic approach to employee well-being.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• Prior sales/call center experience preferred.
• Ability to provide constructive feedback.
• Strong professional communication skills.
• Industry experience is a plus.

Benefits

• Health, dental, and vision insurance.
• Paid time off and life insurance.
• 401(k) with company match.
• Mental health coverage and family building benefits.
• Paid parental leave and associate discounts.
• Community involvement opportunities.