CRRT Technical Support Specialist - 3rd Shift - Remote

Overview

Vantive is a vital organ therapy company focused on extending lives and improving kidney care through innovative solutions. They are looking for a motivated CRRT Technical Support professional for their 3rd shift team.

In Short

• Provide level 1 support via phone, chat, and email for Vantive products.
• Instruct customers on hardware usage and maintain accurate documentation.
• Engage with ICU Nurses and Vantive employees effectively.
• Maintain product knowledge through continuous training.
• Follow good documentation practices and comply with data privacy laws.
• Work 3rd shift hours, including weekends and holidays.
• Record and document all customer interactions properly.
• Escalate issues to higher-level resources as needed.
• Participate in a flexible workplace policy.
• Enjoy comprehensive benefits and competitive compensation.

Requirements

• Strong customer service mindset.
• Experience with remote troubleshooting support.
• Prior medical device support or IT support experience preferred.
• Ability to work independently.
• Willingness to work 3rd shift hours.

Benefits

• Medical, dental, and vision coverage starting on day one.
• 401(k) retirement savings plan with robust investment options.
• Paid time off ranging from 20 to 35 days based on service length.
• Flexible Spending Accounts and educational assistance programs.
• Comprehensive compensation packages including potential bonuses.