Systems Engineer - Remote

Overview

In IT, our passion for technology drives us to bridge the gap between innovation and people. Our mission is to enhance the experience of everyone who interacts with technology. We are committed to fostering a culture of kindness and collaboration by building each other up. We support one another with empathy, both personally and professionally. Every team member is empowered to share their ideas and leverage their skills and experiences to strengthen our team.

As a Systems Engineer, you are responsible for working closely with business stakeholders across the company as well as other IT team members to continuously improve technology and internal processes. Responsibilities include researching solutions, interfacing with vendors, evaluating software and/or hardware, automating processes through configuration of software and/or scripting, and proactively maintaining environments to ensure compliance with legal, regulatory, and security requirements. You act as an escalation point for the internal IT team, providing technical assistance, training, and/or mentoring as required. You work closely with IT leadership to document and implement standards, ensure financial efficiency of solutions, and manage complex projects. Monitoring emerging technologies, security events, and other industry news is also a requirement of this role. You work closely with business stakeholders and manage large-scale projects.

In Short

• Installing, configuring, testing, troubleshooting, and maintaining operating systems, applications, and system management tools.
• Support end-users as needed for escalations or projects.
• Manage IT vendor relationships and outsourcing arrangements.
• Write and maintain custom scripts to increase efficiency.
• Serve as the technical escalation point for Engineering and Information Security teams.
• Participate in on-call rotation to respond to critical incidents.
• Design, deploy, and maintain best practices for system monitoring.
• Establish relationships with key technology stakeholders.
• Provide technical support and mentoring to junior IT team members.

Requirements

• 2+ years of experience in an enterprise environment.
• Experience in supporting Windows, MacOS, and Linux in a cloud-first IT environment.
• Strong problem-solving skills and focus on continuous improvement.
• Critical thinking skills with attention to detail.
• Ability to learn new technologies and advance skillset.
• Hands-on experience with Identity Lifecycle Management systems.
• Experience with enterprise IT systems like Active Directory and Microsoft 365.
• Experience with automation and configuration systems.
• Experience writing scripts in languages like PowerShell and Python.
• Experience with IaaS such as AWS or Azure.

Benefits

• Medical coverage with premiums paid by the company.
• Life & disability insurance.
• Pension plan with 5% company match.
• Generous time off package including 25 Days of PTO.
• Access to wellness resources and professional development opportunities.
• Charitable contribution matching.