Product Success Manager - Remote

Overview

The Product Success Manager at RippleMatch will maximize customers' results on the platform by providing operational support, managing accounts, and ensuring a positive customer experience.

In Short

• Provide daily operational support for annual partners
• Manage a book of 40 accounts and backend tasks
• Collaborate with Customer Success Managers for strong ROI
• Monitor data on customer product adoption
• Use data analysis for decision-making
• Become an expert on the RippleMatch platform
• Resolve customer issues with product-focused solutions
• Advocate for product improvements
• Analyze data to solve customer problems
• Manage projects for account-specific objectives

Requirements

• 0-3 years of experience in operational tasks
• Self-starter mentality and strong work ethic
• Attention to detail and willingness to tackle assignments
• Competitive nature and desire to win
• Data-driven approach
• Resourceful with problem-solving skills
• Excellent communication skills
• Project management experience is a plus
• Experience with data analysis tools like Excel or Google Sheets
• Startup experience is a plus

Benefits

• Equity and paid vacation
• Pre-tax commuter program
• Discounted Citi Bike and Peloton memberships
• Comprehensive FREE healthcare benefits
• Flexible hybrid work environment
• Monthly virtual and in-person team events
• Strong team culture and self-improvement focus