People Operations Manager - Remote

Overview

At Rinsed, we are building software to run the $15bn Car Wash industry. We are a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully-automated tunnels that can wash over 200 cars/hr, and they are moving from selling single washes to all-you-can-wash subscriptions. We are giving this $15bn underserved market the tools to manage and grow their subscription revenue.

We are a small team, who just raised our Series B from VMG Technology in addition to our Series A from Founder's Fund and Bedrock Capital. We are currently installed at over 3,000 car washes nationally helping to manage more than 8 million car wash memberships. What we've built so far is just the beginning. Get to be part of the founding DNA of building a great product, a great culture, and a great company!

A Day in the Life

We are seeking a data driven and people-first candidate who is excited to work at a fast-growing startup.

As the People Operations Manager, you will work closely with our Head of People to drive, scale, and execute our people strategy and operations. This role combines strategic thinking with hands-on execution as you manage our core people programs, support our managers, and help create an environment where employees can do their best work. You’ll impact a broad spectrum of people programs from day-to-day operations to strategic initiatives that shape our culture and drive engagement. You'll have the unique opportunity to scale existing programs while implementing new ideas that support our growing team.

A typical day for this role at Rinsed includes:

• Managing and optimizing the full employee lifecycle, from onboarding to offboarding
• Serving as a trusted advisor to managers on people-related matters, from coaching and performance management to conflict resolution
• Analyzing HR metrics and creating data-driven recommendations for leadership
• Leading core annual people programs such as performance review cycles, engagement surveys, and compensation reviews
• Supporting our learning & development initiatives and manager training programs
• Cultivating our values-based culture and creating engagement opportunities through initiatives and events
• Ensuring HR compliance, HRIS data accuracy, and maintaining essential documentation

About You

You have a proven track record of building and scaling people programs, combined with the EQ needed to navigate complex employee relations matters. You have a strong understanding of HR best practices combined with the creativity to adapt them for a startup environment. Most importantly, you're passionate about building programs that help both employees and the business succeed. You thrive in ambiguous situations and can balance competing priorities while maintaining high attention to detail.

You bring the following experience and expertise:

• 4+ years of HR/People Operations experience, with at least 2 years at Series A-C startups or companies under 500 employees
• Demonstrated success in implementing and managing full-cycle HR programs
• Experience with employee relations, conflict resolution, and manager coaching
• Strong analytical skills with experience using data to drive decision-making
• Proficiency with HRIS systems and HR analytics tools
• Excellence in project management and process improvement

Our Investment in You

• Opportunity to build and lead a People Operations team as the company scales
• Significant autonomy to shape and improve our people programs
• Gain exposure to all aspects of HR/People Operations while developing leadership skills through hands-on experience
• By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.
• Competitive salary and benefits including unlimited PTO, health/dental/vision insurance and more.
• An incredible team with a great blend of hustle, productivity, and fun

Rinsed embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact people@rinsed.co.