Full-Time Virtual Assistant (STR Guest Support Specialist) - Remote

Overview

We are looking for a highly reliable, detail-oriented, and proactive Guest Support Specialist to help manage daily operations across our short-term rental properties.

In Short

• Full-Time Virtual Assistant role in the Real Estate - Short Term Rental industry
• Remote work setup
• Salary of 50k PHP per month
• Respond to guest inquiries and ensure access details are provided
• Monitor cleaning schedules and confirm tasks are completed
• Process guest resolution claims and coordinate maintenance
• Prepare weekly and monthly reports
• Maintain high guest ratings and response rates
• Utilize Google Drive and property management systems
• Proactive problem-solving and attention to detail are essential

Requirements

• Prior experience in Airbnb or short-term rental guest support
• Excellent written and spoken English
• Fast and accurate typing skills
• Strong attention to detail
• High sense of ownership and accountability
• Reliable and consistent work ethic
• Ability to follow systems while thinking critically
• Familiarity with Google Drive, Docs, and Sheets
• Experience with property management systems
• Comfortable learning new tools quickly

Benefits

• Work remotely from anywhere
• Opportunity to work in a growing industry
• Flexible work environment
• Engaging and supportive team culture
• Professional development opportunities