We are seeking a Support Engineer with strong technical and customer service skills to join our team supporting the Snowflake Data Cloud platform. As a key member of the support organization, you will provide top-tier assistance to enterprise customers, resolve complex issues, and ensure platform stability and performance.

In Short

Monitor and maintain modular cloud-based systems
Diagnose and troubleshoot product and configuration issues in customer environments.
Collaborate with internal teams (Managed Services, Professional Services, Sales, etc) to address bugs, propose improvements, and provide feedback from the field
Maintain ownership of technical issues through resolution, including timely updates and clear documentation
Create and maintain knowledge base articles, internal runbooks, and customer-facing documentation
Participate in after-hours support as needed
Contribute to the continuous improvement of support tools, processes, and best practices

Requirements

2+ years of experience in a technical support, SRE, or DevOps role
Strong proficiency and 2+ years of experience supporting Snowflake Data Cloud platforms is required
Proficiency and experience in other cloud technologies (e.g. SQL, Redshift, BigQuery, etc.)
Familiarity with cloud platforms (e.g. AWS, Azure, GCP)
Strong understanding of data warehousing concepts
Ability to read and interpret logs, error messages, and performance metrics
Excellent written and verbal communication skills
Strong customer-first mindset with a sense of urgency and ownership
Strong debugging, problem solving and logic skills
Scripting experience in Python, Bash, and PowerShell
Exposure to ETL tools, data pipelines, and BI platforms
Knowledge of incident management and ticketing tools (e.g. ConnectWise, Jira, Zendesk, ServiceNow)
Must be legally authorized to work in the United States for any employer without sponsorship

Benefits

Self-managed PTO
401k contribution matching
Parental leave
Professional development opportunities
Competitive compensation
Supportive company culture

Resultant

Resultant is a rapidly growing consulting firm that specializes in assisting public sector clients with their complex IT, data, and management challenges. The company is focused on driving business development and strategy, particularly within the Justice practice, while fostering strong executive-level client relationships. Resultant values collaboration with both internal teams and external stakeholders, and actively promotes its brand at industry events. The firm offers a dynamic work environment with benefits such as unlimited vacation, significant 401k contributions, and opportunities for personal development.

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