Customer Service Agent & Product Expert - Remote

Overview

This remote, part-time role is perfect for someone who already lives the flock—or small pet—life and wants to help others succeed in theirs.

In Short

• Answer customer emails and calls with warmth, clarity, and professionalism
• Develop a strong understanding of our product line
• Provide real-world troubleshooting advice
• Collaborate with team members to improve customer experience
• Monitor customer feedback and spot trends
• Keep records organized using internal systems
• Assist with general admin tasks

Requirements

• Must currently own chickens
• Reliable computer and internet connection
• Quiet and professional home workspace
• Excellent verbal and written communication skills
• Strong attention to detail
• Familiarity with ecommerce platforms
• Proficiency in Microsoft Office tools
• At least two years of customer service experience

Benefits

• Up to 80 hours of paid time off annually
• Product discounts
• Flexible scheduling
• Growth opportunities within a mission-driven company
• Additional benefits may apply based on role, schedule, and tenure