Service Product Lead - Remote

Overview

The Services Product Lead will focus on establishing a clear and efficient communication loop across Product and Customer Success, supporting GTM readiness in both workstreams. This role involves developing a deep understanding of product roadmaps, strategic plans, and value drivers, while ensuring effective communication between teams.

In Short

• Understand Product roadmaps and communicate updates to Customer Success teams.
• Attend Sprint Exits, Product Roadmap Meetings, Core Team Meetings.
• Initiate cross-functional collaboration with internal stakeholders.
• Inform Customer Success functional leads about product updates.
• Collaborate with Customer Success Enablement for readiness.
• Understand how product updates impact customer experience.
• Identify efforts in other workstreams to support product development.

Requirements

• 5+ years in K-12 education with expertise in assessment and data analytics.
• 5+ years in Customer Success, Product Development, or Project Management.
• Superb organization and communication skills.
• Ability to synthesize complex information.
• Proven ability to work independently in a fast-paced environment.
• Proficiency with Microsoft 365.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• Health Savings and Flexible Spending Accounts.
• 401(k) and Roth 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Well-being and Employee Assistance Programs.