Senior Client Services Specialist, EOR Operations - EMEA - Remote

Overview

This is an exciting opportunity to join Remote during a time of rapid growth and play a pivotal role in shaping how companies onboard talent around the world. As a Senior Onboarding Client Services Specialist, embedded directly within our Onboarding Operations team in our Employe of Record division, you’ll be at the heart of delivering seamless, compliant, and memorable onboarding experiences for both customers and their employees.

In Short

• Act as the primary point of contact for client-facing teams within Remote on onboarding topics.
• Manage onboarding processes for enterprise-level clients.
• Execute and evaluate employee onboardings to improve service quality.
• Collaborate with multiple teams to deliver best-in-class client support.
• Maintain an up-to-date knowledge base for onboarding operations.
• Gather feedback to improve onboarding experience.
• Support companies and employees on onboarding-related questions.
• Partner with operational teams for a seamless client experience.
• Comfortable with SaaS platforms for client experiences.
• Full fluency in English; additional languages are a bonus.

Requirements

• Significant experience in a customer-facing role.
• Strong knowledge of onboarding best practices.
• Ability to partner cross-functionally to deliver customer outcomes.
• Experience in managing customer workflows and project implementation.
• Creative problem-solving skills with excellent communication.
• Experience with ticketing tools like Zendesk is a plus.
• Process-improvement mindset.
• Comfortable in a fast-paced, international environment.
• Commitment to documentation and asynchronous workflows.
• Polished, professional presence in video calls.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.