Client Relations Supervisor - Remote

Overview

We are looking for a skilled and proactive Client Relations Supervisor to act as the bridge between our clients and virtual assistants. This role focuses on maintaining strong client relationships, resolving issues, reconciling conflicts, and ensuring smooth operations. The ideal candidate has experience in client communication, problem-solving, and team coordination. Some exposure to payroll management is a plus, but training will be provided.

In Short

• Serve as the primary point of contact for clients, addressing concerns and maintaining positive relationships.
• Act as a bridge between clients and virtual assistants, resolving conflicts and ensuring expectations are aligned.
• Monitor client satisfaction and proactively suggest improvements to service delivery.
• Collaborate with internal teams to ensure client requests are met efficiently.
• Maintain accurate records of client communications, feedback, and resolutions.

Requirements

• Experience in client communication and problem-solving.
• Strong team coordination skills.
• Ability to manage and resolve conflicts effectively.
• Proficient in maintaining records and documentation.
• Exposure to payroll management is a plus.

Benefits

• Training provided for payroll management.
• Opportunity to work with a dynamic team.
• Flexible working environment.
• Potential for career growth.