Online Chat Support Agent - Remote

Overview

We are hiring an entry-level Online Chat Support Agent to assist customers of UK-based businesses via live chat and messaging platforms. No prior experience is required — we provide comprehensive training on products, systems, and customer service best practices. This is a fully remote role ideal for those looking to start their career in customer support.

In Short

• Respond to customer enquiries promptly via live chat and messaging tools
• Resolve product and service questions with professionalism and empathy
• Escalate complex issues to senior team members when necessary
• Maintain accurate records of customer interactions in the CRM system
• Meet response time and quality targets set by the client

Requirements

• Matric certificate or equivalent qualification
• Excellent written English communication skills
• Ability to type quickly and accurately
• A patient, helpful, and professional attitude
• No prior customer service experience required — full training provided

Benefits

• Competitive salary of R8,000 – R14,000/month
• Fully remote — work from anywhere in South Africa
• Comprehensive training and onboarding
• UK business hours with a supportive international team
• Career progression into senior support and team lead roles