Remote Otter LogoRemoteOtter

Mid-Level Tier 2 Technical Support Agent - Remote

Posted 15 hours ago
Customer Service
Full Time
South Africa

Overview

We are seeking a Mid-Level Tier 2 Technical Support Agent to join our customer support team in South Africa. This is a full-time opportunity for a technically skilled professional who enjoys solving complex issues and delivering excellent customer service.

In Short

  • Handle escalated support tickets from Tier 1 agents.
  • Diagnose technical problems and provide effective solutions.
  • Work across multiple systems and collaborate with internal teams.
  • Investigate root causes and document fixes.
  • Improve support processes.
  • Detail-oriented and organized.
  • Communicate technical information clearly to non-technical users.
  • Experience in technical support or help desk environments.
  • Strong problem-solving skills.
  • Comfortable working independently on complex issues.

Requirements

  • Experience in technical support or help desk environments.
  • Strong problem-solving skills.
  • Ability to manage multiple priorities.
  • Experience with support tools.
  • Remote troubleshooting skills.
  • Familiarity with SaaS or web-based products.

Benefits

  • Remote-friendly work environment.
  • Opportunity to work with a high-performing support team.
  • Engage in challenging technical issues.
Remote Recruitment logo

Remote Recruitment

Remote Recruitment is a dynamic and innovative recruitment agency specializing in connecting top-tier professionals within the finance and legal sectors. Operating fully remotely, the company focuses on leveraging digital platforms, particularly LinkedIn, to identify and engage high-caliber candidates across Europe. With a commitment to excellence, Remote Recruitment aims to enhance client relationships through strategic outreach and effective lead generation, ensuring that their consultants have the necessary support to thrive in a competitive market.

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