Disputes Expert - Remote

Overview

A Disputes Expert at Monzo will help customers with Card Payment Dispute enquiries, ensuring they receive the right outcomes through effective problem-solving and investigation.

In Short

• Work remotely in the UK.
• Handle Card Payment Dispute enquiries.
• Experience in Mastercard Chargeback process is essential.
• Provide empathetic customer support.
• Make fair decisions based on investigations.
• Identify trends in disputes.
• Participate in continuous training.
• Work independently and collaboratively.
• Support vulnerable customers.
• Engage in process improvement initiatives.

Requirements

• 12 months experience in Mastercard Card Payment Disputes.
• Strong customer service skills.
• Ability to handle complex enquiries.
• Excellent written and verbal communication skills.
• Organizational skills to manage multiple systems.
• Ability to work independently.
• Understanding of risk management.
• UK resident with right to work in the UK.

Benefits

• Learning budget of £1,000 per year.
• Full and continuous training.
• Remote working flexibility.
• Supportive and inclusive work environment.
• Opportunities for personal development.