Customer Service Adviser, Business Banking - Remote

Overview

This role involves providing exceptional customer service in the Business Banking sector, helping customers resolve their queries and ensuring they have a positive experience.

In Short

• Remote position with a salary of £24,750 - £27,000.
• 37.5 hours per week, including Bank Holidays on a rotational basis.
• Training starts on 14th April 2025, requiring full availability.
• Role involves speaking with customers via phone and in-app chat.
• Identifying vulnerable customers and financial crime.
• Providing empathetic support and problem resolution.
• Opportunity to support colleagues.
• High standard of written and verbal English required.
• Must be a UK resident over the age of 18.
• Various benefits including a learning budget and pension contributions.

Requirements

• Passion for customer experience and building rapport.
• Strong communication skills, especially over the phone.
• Ability to explain and guide customers to resolutions.
• Multitasking skills in a fast-paced environment.
• Motivated by performance targets.
• Comfortable with technology and navigating systems.
• High standard of written and verbal English.
• UK residency and right to work in the UK.

Benefits

• Annual salary review.
• Up to 6% pension contribution.
• 8 weeks of paid sabbatical leave every 5 years.
• Work-from-home setup support.
• £1,000 learning budget each year.
• Birthday time off guarantee.
• Additional benefits listed on the company website.