Group Booking Specialist - Remote

Overview

Engine is the modern travel platform for booking and managing work trips. It saves businesses time and money through an intuitive travel network that connects to nearly every hotel, airline, and car rental company in the U.S. It offers single invoice billing, the flexibility to modify trips at any time without sunk costs, and a unified view of all company travel and spend. Customers rely on Engine to not only make travel easier to manage, but to make it enjoyable for everyone involved. The company is backed by Telescope Partners, Blackstone, Elefund and Permira. Learn more at www.engine.com.

In Short

• Be a champion advocate for your portfolio of customers through the full lifecycle of their booking needs.
• Manage numerous bookings simultaneously at various stages of the booking process.
• Collaborate with Group Sales Managers and customers to collect and execute hotel and customer contracts and billing with precision and accuracy.
• Support your customers rooming list collection and various group modification, addition and cancellation needs post booking to ensure a smooth check in experience.
• Be accountable to communicate and hold customer and hotels to various deadlines.
• Ensure exceptional customer satisfaction and retention by maintaining open lines of communication, promptly addressing inquiries or concerns, and providing superior service throughout the booking process.
• Collaborate closely with internal teams such as sourcing, group sales, member support and project recon to ensure seamless execution of group bookings.
• Learn and adapt quickly to new processes and tools implemented at a rapid scale.

Requirements

• 2+ years in customer operations, service or contracting. Hotel industry or sales experience is a plus.
• Passion for helping businesses simplify their group travel needs.
• Extremely organized with proven ability to manage multiple projects and tasks while maintaining high attention to detail.
• Excellent listening, verbal and written communication skills.
• Self-motivated, self-directed and resourceful professional ready to grow their careers in a highly competitive environment.
• Keen insight and ability to track customer patterns for retention and expansion of existing customer base.
• Ability to identify and take initiative to creatively solve for unique roadblocks.

Benefits

• Career development opportunities in a high growth company.
• Supportive work environment.