Remote Otter LogoRemoteOtter

Founding Support Engineer - Remote

Posted 13 hours ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

Reducto is seeking a Founding Support Engineer to assist AI teams in ingesting enterprise data with high accuracy, focusing on unstructured file formats.

In Short

  • Communicate effectively with both technical and non-technical users.
  • Debug issues systematically involving HTTP, JSON, and webhooks.
  • Read and write code in Python or TypeScript.
  • Propose changes to eliminate recurring issues.
  • Work in a fast-paced, high-ownership environment.
  • Triage and resolve issues with Reducto's API.
  • Own the debugging process from start to finish.
  • Build support processes and documentation.
  • Utilize AI to enhance support efficiency.
  • Improve developer experience by identifying API and documentation issues.

Requirements

  • Experience in API support or developer-tooling products.
  • Familiarity with observability stacks and basic SQL.
  • Knowledge of AWS services.
  • Experience with LLMs in customer support workflows.

Benefits

  • Unlimited PTO for work-life balance.
  • Daily free lunch with teammates.
  • Reimbursement for transportation costs.
  • Comprehensive health insurance.
  • Health and wellness budget of up to $150/month.
  • Flexible parental leave options.
Reducto logo

Reducto

Reducto is a rapidly growing company that specializes in helping AI teams effectively ingest and utilize real-world enterprise data with exceptional accuracy. By addressing the challenges posed by unstructured file formats such as PDFs and spreadsheets, Reducto employs advanced vision models to interpret these documents in a human-like manner. This innovative approach enables businesses to build products, train models, and automate processes at scale. With a strong client base that includes leading AI teams and major enterprises, Reducto has achieved impressive growth and is backed by top-tier investors. The company values content as a core component of its brand strategy, aiming to connect with technical audiences through compelling storytelling and thought leadership.

Share This Job!

Save This Job!

Similar Jobs:

ConnectPath

Founding Engineer - Remote

ConnectPath

2 weeks ago

Join as a founding engineer to build and scale an AI-driven advertising network with significant influence and autonomy.

CA, USA
Full-time
Software Development
$150,000 - $300,000/year
acemate.ai logo

Founding Engineer - Remote

acemate.ai

8 weeks ago

Join acemate as a Founding Engineer to drive product development in a leading AI learning platform.

Berlin, Germany
Full-time
Software Development
Another logo

Founding Engineer - Remote

Another

10 weeks ago

Looking for a founding engineer to help build a unique social media app with opportunities for growth.

Germany
Full-time
Software Development
above-average compensation/year

P.V

Founding Engineer - Remote

Pear VC

12 weeks ago

Join Cape as a Founding Engineer and contribute to building innovative networking agents.

NY, USA
Full-time
Software Development

cargovibe

Founding Engineer - Remote

cargovibe

12 weeks ago

Join cargovibe as a Founding Engineer to lead the development of a digital assistant for long-haul truck drivers.

Germany
Full-time
Software Development