Customer Success Manager, Marketplace - Remote

Overview

As a Customer Success Manager, you will lead our sellers to success and play a key role in the development and growth of our company.

In Short

• Drive marketplace activities within the company in the German market.
• Develop strategies to support and optimize partner performance.
• Act as the primary contact for partners regarding inquiries.
• Create regular analyses based on relevant KPIs to ensure goal achievement.
• Continuously monitor and improve partner satisfaction and customer experience.
• Identify new market developments and highlight potential market opportunities for partners.

Requirements

• Completed studies in business, marketing, or e-commerce, or a comparable qualification.
• Experience in marketplace or e-commerce.
• Strategic thinking and ideally experience in the healthcare sector.
• Excellent time management skills.
• Enjoy working with data.
• Willingness to take responsibility and enthusiasm for marketplaces.
• Strong communication skills and relationship management with stakeholders.
• Fluent in German and English, both written and spoken.

Benefits

• Comprehensive onboarding program to help you feel welcome from day one.
• Membership package for Urban Sports Club to promote health.
• Access to mental health support from professionals.
• Flexible home office arrangements.
• Provision of a fully calculated Germany ticket for mobility.