Senior Jira Consultant - Remote

Overview

The Jira Senior Consultant is responsible for cloud administration, configuration, and management of the Jira platform. This role focuses on ensuring Jira is optimized for efficient project management and collaboration and provides support for other IT services such as Active Directory, laptop support, and Microsoft 365.

In Short

• Be responsible for cloud administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM).
• Customizing and configuring Jira Service Desk projects, encompassing request types, screens, permissions, workflows for agents and customers, and portals.
• Efficiently integrating Jira/Confluence with Active Directory.
• Creating and managing Jira reports and dashboards.
• Setting up Confluence spaces, templates, file lists, and space permissions.
• Troubleshoot and resolve Jira-related issues and support users with best practices and technical guidance.
• Develop and maintain reports, dashboards, and filters for efficient tracking of project progress.
• Perform system upgrades and ensure Jira integrates effectively with other tools.

Requirements

• Degree in computer science or any related field.
• Required Experience with: VMware/Veeam, SharePoint, Microsoft 365, Active Directory/Entra ID, End User support (Particularly troubleshooting laptops).
• Familiarity with Confluence, JIRA Software, and JIRA Service Desk.

Benefits

• Support basic laptop setup, troubleshooting and maintenance.
• Resolves IT support requests from employees.
• Support users with MS 365 issues.
• Provide user account setup and administration.