Community Support Manager - Remote

Overview

The Community Support Manager at Raya will provide exceptional member support and uphold the community's values, ensuring every interaction is personal and empathetic.

In Short

• Provide timely and accurate support to members via email.
• Handle inquiries with empathy and warmth.
• Troubleshoot product and service issues.
• Communicate trends and insights to improve member experience.
• Participate in product testing and quality assurance.
• Analyze support data for actionable insights.
• Contribute to policy and process improvements.
• Foster a positive team culture.

Requirements

• Experience in customer service.
• Exceptional written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Excellent active listening skills.
• Superb attention to detail.
• Deep empathy and patience.
• Passion for delivering exceptional service.
• Able to work in a fast-paced environment.
• Ability to handle sensitive content with care.
• Flexible schedule including weekends and early mornings/evenings.

Benefits

• Work remotely.
• Be part of a supportive global team.
• Opportunities for professional growth.
• Engage in a community-focused environment.