Senior Data Analyst, Customer Solutions - Remote

Overview

This role leads the optimization and post-go-live integration of RADAR’s platform across pilot and fleet deployments, acting as the main liaison between RADAR’s engineering organization and retail customers.

In Short

• Complete onboarding with Customer Solutions, Engineering, and Customer Experience teams.
• Review RADAR’s solution architecture and integrations with fleet and pilot customers.
• Analyze current QA and monitoring to identify key improvement opportunities.
• Conduct stakeholder interviews to document known pain points.
• Shadow current engagements to understand the flow of feedback, escalation and remediation.
• Design and validate QA scenarios for field testing during and after deployment of new features and customers.
• Collaborate with engineering and Customer Experience to support field testing.
• Drive iteration on solution components based on system performance and customer feedback.
• Create baseline dashboards to visualize key health and performance metrics.
• Begin mentoring newer team members on performance troubleshooting and analysis.

Requirements

• Proficient in performing SQL queries, working with big data and creating simple Python scripts for data analysis.
• 2–5 years of experience as a Data Analyst, preferably in retail, e-commerce, or consumer analytics.
• Demonstrated success working cross-functionally across engineering and customer teams.
• Strong analytical, documentation, and stakeholder communication skills.

Benefits

• Equity.
• Comprehensive medical and dental coverage.
• Life and disability benefits.
• 401k plan.
• Flexible time off.
• Paid parental leave.