Social Media Strategist I - Remote

Overview

The Social Media Strategist advocates for Rackspace in social media spaces, developing and maintaining programs that build relationships with customers and social media users to engage in dialogue and identify and resolve issues. Collaborates with internal resources to ensure that social media programs support the goals, objectives, and core values of Rackspace.

In Short

• Plans and executes small, dedicated programs or parts of moderately complex programs.
• Leads a program or multiple projects from start to finish.
• Monitors social networks and the Internet for comments that affect Rackspace.
• Triages communications and determines appropriate methods to address comments, resolving when possible, and escalating when necessary.
• Engages with users in public and private conversations.
• Resolves and/or coordinates with internal groups to resolve identified issues.
• Provides training, coaching, and/or mentoring to individuals and teams throughout the company.
• Develops business intelligence pertaining to Rackspace brands and offerings.
• Identifies and reports on trends within the business and our industry.
• Develops benchmarks and provides reports to leadership regarding the effectiveness of social media networks and campaigns.

Requirements

• Basic knowledge of public relations, marketing, sales, and community engagement.
• Basic knowledge of coordinating and monitoring projects/programs from initiation through delivery.
• Basic knowledge and understanding of social media platforms and participants.
• Bachelor's Degree required, preferably in a field related to the role.
• 2 - 4 years of experience in the field of role required.
• Experience with marketing tools: HootSuite, Sprinklr, Sprout Social.
• Experience with design tools: Canva or Adobe Express.
• Experience building your own assets.

Benefits

• Flexible schedule including weekend and holiday work as required.
• Opportunity for remote work.
• Training and development opportunities.
• Engagement with a diverse team.
• Access to modern technology and tools.
• Potential for occasional travel.