Cloud Customer Success Manager I - Night Shift - Remote

Overview

The Cloud Customer Success Manager I is responsible for managing relationships with cloud-based customers, ensuring their support needs are met, and maximizing customer satisfaction and retention.

In Short

• Handle customer relationships for cloud-based services.
• Manage support requests and coordinate with support teams.
• Schedule customer maintenance and oversee quality checks.
• Produce incident reports and service improvement plans.
• Negotiate contract renewals and manage service credits.
• Organize and chair customer meetings.
• Contribute to customer engagement and retention strategies.
• Forecast churn and develop strategies to mitigate it.
• Engage in training and mentoring of team members.
• Ensure adherence to company policies and procedures.

Requirements

• Experience in customer success or related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple projects and meet deadlines.
• Experience in service delivery management.
• Problem-solving and negotiation skills.
• Familiarity with cloud services and customer support processes.

Benefits

• Opportunity to work in a dynamic environment.
• Develop skills in customer success management.
• Be part of a supportive team focused on customer satisfaction.