Head of Technical Support & MDM - Remote

Overview

We’re looking for a Head of Technical Support & MDM to lead technical troubleshooting and mobile device management (MDM) support. This role is critical in ensuring smooth device deployment, security, and performance for our users.

In Short

• Manage and support MDM solutions, ensuring seamless device enrollment, security policies, and app deployments.
• Diagnose and troubleshoot technical issues related to iPhones, MDM policies, and device security.
• Assist with DNS and content filtering configurations and troubleshooting.
• Provide high-level technical support to customers and internal teams, resolving issues efficiently.
• Optimize device performance, compliance, and security using MDM best practices.
• Document troubleshooting steps, MDM configurations, and best practices for internal use.
• Assist in maintaining and troubleshooting WordPress websites (nice to have).

Requirements

• Extensive experience with MDM solutions (e.g., Jamf, Microsoft Intune, Kandji, MobileIron)
• Strong troubleshooting and problem-solving skills
• Experience working with Apple devices, specifically iPhones
• Familiarity with DNS/content filtering technologies
• Experience in technical support, system administration, or device management roles
• Excellent communication skills, able to break down technical issues clearly

Benefits

• Opportunity to lead a critical support function
• Work with cutting-edge MDM solutions
• Collaborate with a dynamic team
• Flexible working environment