Remote Otter LogoRemoteOtter

Technical Support Lead - Remote

Posted 14 weeks ago

T.A

Turing AI

Customer Service
Full Time
Worldwide

Share This Job!

Overview

Turing AI is seeking a detail-oriented and motivated Technical Support Lead to join our team. In this full-time role, you will oversee and support our technical support team to ensure efficient problem resolution, maintain high customer satisfaction, and enhance our product support processes.

In Short

  • Oversee and support the technical support team.
  • Ensure efficient problem resolution and high customer satisfaction.
  • Provide technical assistance for video surveillance products.
  • Manage open support cases and collaborate with internal teams.
  • Develop knowledge base content and perform product inspections.
  • Lead and mentor technical support engineers.

Requirements

  • Bachelor’s degree in a technology-related field; Master’s preferred.
  • Proficient in troubleshooting PCs and networking equipment.
  • Minimum of 5 years of experience in physical security and video surveillance systems.
  • Fluent in spoken and written English.
  • Experience in small team management is a strong advantage.

Benefits

  • Opportunity to lead a technical support team.
  • Work in a dynamic environment with a focus on customer success.
  • Remote work arrangement available.

Similar Jobs:

neptune.ai logo

Technical Support Lead - Remote

neptune.ai

2 weeks ago

Neptune is seeking a Technical Support Lead to design and implement a world-class support model for AI researchers.

Technical Support Leadership
DEV Tool Company
Support Automation
AI Chatbots
Worldwide
Contract
DevOps / Sysadmin
Hackuity logo

Technical Support Lead - Remote

Hackuity

2 weeks ago

Join Hackuity as a Technical Support Lead to provide exceptional customer support in the cybersecurity domain.

Cybersecurity
Customer Support
Incident Management
Troubleshooting
Singapore
Full-time
Customer Service
70,000 - 95,000 SGD/year
neptune.ai logo

Technical Support Lead - Remote

neptune.ai

2 weeks ago

Neptune is seeking a Technical Support Lead to design and implement a world-class support model for AI researchers.

Technical Support Leadership
DEV Tool Company
Support Automation
AI Chatbots
Canada
Contract
DevOps / Sysadmin
neptune.ai logo

Technical Support Lead - Remote

neptune.ai

2 weeks ago

Neptune is seeking a Technical Support Lead to design and implement a world-class support model for AI researchers.

Technical Support Leadership
DEV Tool Company
Support Automation
AI Chatbots
USA
Contract
DevOps / Sysadmin
Unlayer logo

Technical Support Lead - Remote

Unlayer

19 weeks ago

Join Unlayer as a Technical Support Lead to mentor a team and provide exceptional technical solutions to customers.

CSS
Html
Javascript
Technical Support
Pakistan
Full-time
Customer Service