Technical Support Lead - Remote

Overview

Turing AI is seeking a detail-oriented and motivated Technical Support Lead to join our team. In this full-time role, you will oversee and support our technical support team to ensure efficient problem resolution, maintain high customer satisfaction, and enhance our product support processes.

In Short

• Oversee and support the technical support team.
• Ensure efficient problem resolution and high customer satisfaction.
• Provide technical assistance for video surveillance products.
• Manage open support cases and collaborate with internal teams.
• Develop knowledge base content and perform product inspections.
• Lead and mentor technical support engineers.

Requirements

• Bachelor’s degree in a technology-related field; Master’s preferred.
• Proficient in troubleshooting PCs and networking equipment.
• Minimum of 5 years of experience in physical security and video surveillance systems.
• Fluent in spoken and written English.
• Experience in small team management is a strong advantage.

Benefits

• Opportunity to lead a technical support team.
• Work in a dynamic environment with a focus on customer success.
• Remote work arrangement available.