Technical Support Lead - Remote

Posted 14 weeks ago

Customer Service

Full Time

Worldwide

Technical Support

Leadership

Problem-solving

Customer Satisfaction

Video Surveillance

Linux

Team Management

Overview

Turing AI is seeking a detail-oriented and motivated Technical Support Lead to join our team. In this full-time role, you will oversee and support our technical support team to ensure efficient problem resolution, maintain high customer satisfaction, and enhance our product support processes.

In Short

Oversee and support the technical support team.
Ensure efficient problem resolution and high customer satisfaction.
Provide technical assistance for video surveillance products.
Manage open support cases and collaborate with internal teams.
Develop knowledge base content and perform product inspections.
Lead and mentor technical support engineers.

Requirements

Bachelor’s degree in a technology-related field; Master’s preferred.
Proficient in troubleshooting PCs and networking equipment.
Minimum of 5 years of experience in physical security and video surveillance systems.
Fluent in spoken and written English.
Experience in small team management is a strong advantage.

Benefits

Opportunity to lead a technical support team.
Work in a dynamic environment with a focus on customer success.
Remote work arrangement available.

T.A

Turing AI

Turing AI is a forward-thinking technology company specializing in video surveillance solutions. With a commitment to customer success, Turing AI focuses on providing exceptional technical support and innovative product enhancements. The company values detail-oriented professionals who possess strong technical expertise and leadership skills, fostering a collaborative environment that prioritizes customer satisfaction and effective problem resolution. Turing AI is dedicated to maintaining high standards in product support processes and is open to remote work arrangements, catering to a diverse workforce.

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