Business Consultant - MSP Operations - Remote

Overview

ProVal is a consulting firm focused on helping Managed Service Providers (MSPs) optimize their operations and technology systems. Our clients rely on us to improve their business processes, integrate key tools, and support them through complex transitions like mergers and acquisitions. We are expanding our consulting team and looking for an experienced Business Consultant to join us.

In Short

• Salary Range: $100,000 - $150,000 annually
• Job Type: Full-time, Remote
• Fully remote position, with a preference for hybrid availability if you're local to Altamonte Springs, FL (within 50 miles).
• Advise MSP clients on operational best practices across service desk, billing, ticketing, reporting, and sales workflows.
• Assess current processes and tool usage to identify gaps or inefficiencies.
• Provide expertise on tools such as ConnectWise Manage, Sell, QuickBooks, Autotask, Kaseya BMS, and HaloPSA.
• Support setup, optimization, workflow design, and reporting configuration within MSP tools.
• Lead tool and system integrations during mergers and acquisitions.
• Guide clients through data migration, process alignment, and consolidation strategies.
• Conduct training sessions for client teams to ensure proper tool usage and adoption.

Requirements

• Strong background in MSP operations and tool ecosystems.
• Experience with ConnectWise, Autotask, Kaseya, and similar platforms.
• Excellent communication skills for client interactions.
• Ability to assess and optimize business processes.
• Experience in mergers and acquisitions is a plus.

Benefits

• Competitive salary package.
• Flexible working hours.
• Opportunity to work with diverse clients.
• Professional growth and development opportunities.
• Remote work options.