Senior Care Center Billing Specialist - Remote

Overview

The Senior Care Center Billing Specialist supports a growing physician network by assisting customers with billing and claims resolution in a remote, customer service-oriented high-volume call center environment.

In Short

• Work remotely, available for any 8-hour shift between 8am-6pm EST.
• Respond to high volume inquiries via email and phone.
• Assist in triaging case volumes and providing resolution guidance.
• Analyze situations critically and escalate issues as needed.
• Identify recurring issues and provide feedback to management.
• Act as a subject matter expert for resources and updates.
• Support team members in chat with questions.
• Remain flexible to take on additional duties as assigned.

Requirements

• High School Diploma preferred; advanced certification a plus.
• Familiarity with healthcare billing and claims resolution is preferred.
• Experience with AthenaNet and Salesforce is a plus.
• 2+ years of full-time experience in a call center environment.
• Familiarity with software such as Salesforce, Word, Excel, and web applications.
• Must have a private, quiet workspace with high-speed internet.

Benefits

• Hourly range of $21 to $23, exclusive of bonuses or benefits.
• Eligible for an annual bonus targeted at 10%.
• Medical, dental, vision, and life insurance options available.
• 401K plan and paid time off.
• Wellness programs available.