Director of Retention & Marketing Technology - Remote

Overview

The Director of Retention & Marketing Technology will own our complete customer lifecycle strategy—from first-time visitors to loyal customers. You'll manage retention communications across email, SMS, in-app, website, and even unboxing experiences, while building the marketing technology stack that powers smart decisions.

In Short

• Own the complete customer lifecycle strategy.
• Manage retention communications across multiple channels.
• Streamline the marketing technology stack.
• Develop retention strategies for all customer touchpoints.
• Own revenue and engagement targets.
• Design customer-first communication strategies.
• Lead martech ecosystem initiatives.
• Analyze data for actionable insights.
• Support and develop team members.
• Align strategies with business objectives.

Requirements

• Experience in customer lifecycle management.
• Strong background in marketing technology.
• Proven ability to develop and execute retention strategies.
• Excellent communication skills.
• Data-driven mindset with analytical skills.
• Leadership experience in guiding teams.
• Ability to manage multiple projects simultaneously.
• Experience with customer journey mapping.
• Familiarity with segmentation strategies.
• Knowledge of email and SMS marketing best practices.

Benefits

• Flexible working hours.
• Hybrid working model.
• Opportunities for professional growth.
• Collaborative team environment.
• Access to the latest marketing technology tools.
• Health and wellness benefits.
• Employee discounts.
• Support for continuing education.
• Inclusive company culture.
• Regular team events.